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Customer Service Officer
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Job specification

S&J UK are looking to recruit a Customer Services Officer to join their Customer Services Team in Sheffield. This is an exciting role offering the successful candidate great levels of variety, challenge and opportunity within the S&J UK business.


Reporting to the Customer Services Manager and based at the Sheffield offices, the Customer Services Officer will primarily be responsible for providing an outstanding experience for all customers, giving the best possible service, advice or solution in a professional and timely manner. Working as part of a team the shared aim is to deliver first class customer service whilst understanding and working towards the Company’s business and financial objectives. 


The Customer Services Officer will handle both front-line telephone and written contact with customers, consumers and sales personnel; with responsibility for providing advice and assistance when required, order editing, order entry, updating the required systems, and processing follow ups to previous requests, whilst always demonstrating due care and attention, and maintaining a professional manner.


The successful candidate will have a good level of academic achievement, with experience working in a similar role, gained from within a fast-paced customer service environment. Candidates will have strong organisational skills, an excellent telephone manner, the ability to work to a high level of accuracy and efficiency and will be confident taking full accountability for workload. 


Applicants will be highly motivated, proactive, positive and hardworking, with the ability to work as part of a team or individually and under pressure, at all times dedicated to the provision of excellent customer service. 


Furthermore, candidates must have excellent computer literacy with experience using the full Microsoft Office suites; SAP experience is advantageous.


To apply for this position or to request further information please contact the recruitment team at:



Applicants are required to email their CV and covering letter.