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Frequently Asked Questions

Find answers to our most frequently asked questions below. Still need help? Contact us with any questions or queries. 

How do I open a trade account?

This option is only available to current stockists. To enquire about setting up a trade account, contact our sales team on 0114 2814242. Alternatively, you can email us at sales@spear-and-jackson.com

How do I become a stockist?

To discuss becoming a stockist please contact our sales team on 0114 2814242

I am a member of the public. Can I buy directly from yourselves?

Our products are available to buy from a wide range of high street stockists and many online retailers. The majority of our range is available on our Amazon store.

My product is faulty, but still under guarantee. How do I claim against this?

If you purchased the product less than 12 months ago the guarantee lies with the place of purchase, retailer or online seller. You will need to return the item with your proof of purchase to the retailer where it was bought. Outside the initial 12 months period please email: sales@spear-and-jackson.com, with clear photos of the product and details of the fault, and our Customer Services team will be able to help you.

Are spare parts available for my pressure sprayer?

Spare parts are available for our entire pressure sprayer range. Our repair kit can be purchased from Amazon. Alternatively, contact our customer service team on 0114 2814242.

My pressure sprayer has lost pressure, what should I do?

If your sprayer has lost pressure, check all parts for any obstructions which may interfere with it. Check each part of the sprayer wand and its connection to the bottle to ensure it is correctly assembled.
With time, the washers on your pressure sprayer can perish and may need replacing. Our pressure sprayer repair kit can be purchased from Amazon.

My cutting tools have gone rusty. What can I do?

If the blades of your secateurs, shears or loppers have gone rusty, they can be restored by soaking them in a mixture of vinegar and water overnight (a 50/50 mix).

Rub the rust in a circular motion using steel wool or a crumpled piece of tin foil. When the blades are clean, rinse the tools ensuring all residue has gone. Once dry, some lubricating spray, such as WD-40 will protect the blades.

My garden power tool is faulty. What can I do?

Garden power tools purchased from Argos are made under license for Spear & Jackson. If you experience any issues with your garden power tools please contact the aftersales support team, you can find their contact details in your Product User Guide

If you can't find an answer to your question here, we're happy to help. Get in touch with our customer service team.